Common Login Issues and Troubleshooting

Users may occasionally face login problems.

Common issues include:

Invalid Credentials

Cause:

• wrong password

• wrong email

Solution:

• retry carefully

• reset password

Account Locked

Cause:

• repeated failed attempts

• admin lock

• security policy

Solution:

• contact administrator

MFA Failure

Cause:

• wrong OTP

• expired code

• device mismatch

Solution:

• request new code

SSO Failure

Cause:

• identity provider issue

• expired token

• configuration issue

Solution:

• retry login

• contact IT admin

Browser Compatibility Issues

Recommended browsers:

• Google Chrome

• Microsoft Edge

• Safari

• Firefox

Use latest versions.

Clear browser cache if UI issues occur.